Welcome to Nordis Camping Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium outdoor gear, shipping policies, and customer service. Can’t find what you’re looking for? Contact our adventure-ready support team at [email protected].

About Nordis Camping Shop

Who is Nordis Camping Shop for?
We cater to global adventurers of all levels – from weekend woodland explorers to serious Himalayan expedition teams. Our customers value high-quality outdoor equipment that performs in demanding conditions, whether they’re hiking, camping, or engaging in outdoor activities.
What makes your products special?
Our carefully curated selection focuses on durable, technical outdoor gear designed for real-world use. From weather-resistant awnings and precision binoculars to high-performance base layers and specialized hiking footwear, every product is chosen with adventure in mind.

Product Questions

How do I choose the right hiking boots?
Consider your typical terrain, load weight, and weather conditions. Our hiking boots range from lightweight shoes for day hikes to sturdy mountaineering boots. Check each product’s specifications for ankle support, waterproofing, and sole type. When in doubt, our customer service team can provide personalized recommendations.
What’s the difference between your outdoor base layers?
Our base layers vary by material (merino wool, synthetic blends), weight (lightweight to expedition-weight), and features (odor control, moisture-wicking). Lighter layers suit high-intensity activities, while heavier thermals are ideal for cold-weather camping. Product descriptions include temperature guidelines.
Are your binoculars suitable for marine use?
While many of our binoculars are waterproof and fog-proof, marine-specific models feature special coatings to resist saltwater corrosion. Look for “marine” in the product title or description, or contact us for recommendations based on your sailing conditions.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, consider using PayPal’s protected payment system.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to modify or cancel, email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the dispatch process.

Shipping & Delivery

Where do you ship?
We ship globally except to certain Asian countries and remote regions. During checkout, our system will automatically confirm if we can deliver to your location. Our headquarters are in Oxford, UK (OX1F 7DD), and we dispatch all orders from there.
What are my shipping options?
Standard Shipping (£12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch with full tracking. Ideal for time-sensitive adventures.

Free Shipping: For orders over £50 via EMS, arriving in 15-25 business days after dispatch. A great option when stocking up for future expeditions.
How long does order processing take?
We commit to processing all orders within 1-2 business days (excluding weekends and UK public holidays). Delivery times begin after dispatch. During peak seasons, processing may occasionally take slightly longer – we’ll notify you if this affects your order.
Will I need to pay customs fees?
International customers may be responsible for local customs duties, taxes, or fees upon delivery. These vary by country and aren’t included in our shipping costs. Check your local regulations for outdoor equipment imports.
How is my order packaged?
We take special care with every shipment. Fragile items like binoculars are packed in reinforced boxes with cushioning, while technical fabrics are protected in water-resistant wrapping. Our packaging is designed to withstand the journey to your next adventure.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be in original condition with all packaging and tags. Contact [email protected] to initiate a return. Note: Customers cover return shipping unless the item is faulty or incorrect.
What if my item arrives damaged or incorrect?
We apologize for any inconvenience! Email photos of the damage or incorrect item to [email protected] within 48 hours of delivery. We’ll arrange a replacement or refund and cover return shipping in these cases.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).

Still have questions? Our adventure specialists are happy to help. Reach us at [email protected] from our Oxford headquarters, where we test gear in the nearby countryside before recommending it to you.