Term and Conditions

1. The Expedition Basics

1.1 About Our Basecamp

Nordis Camping Shop (“we”, “us”, “our”) operates from 33 The Westgate, Queen St, Oxford, GB OX1F 7DD. Our digital outpost is www.nordishiking.com.

1.2 Who We Gear Up For

We equip outdoor enthusiasts for adventures ranging from casual camping to serious expeditions. Our products are designed for adults who appreciate quality outdoor equipment and apparel.

1.3 Your Expedition Responsibilities

• Provide accurate personal and payment information
• Ensure you’re legally able to enter into contracts
• Use products as intended and follow manufacturer guidelines
• Comply with all applicable laws and regulations

2. Product Provisions

2.1 Gear Specifications

We carefully describe all products, but nature has its variations:

• Colors may differ slightly from screen displays
• Product weights and dimensions are approximate
• Technical specifications are provided by manufacturers

2.2 Special Expedition Supplies

For hygiene and safety, these items are final expedition supplies (non-returnable):

• Electrostimulators
• Outdoor gels & creams
• Any opened personal care items

3. Ordering & Payment

3.1 Placing Your Order

Your order is an offer to purchase. We’ll confirm receipt faster than you can pitch a tent:

• Orders processed within 1-2 business days
• You’ll receive email confirmation with tracking
• We reserve the right to refuse orders (rare as a sunny day in the Highlands)

3.2 Payment Options

We accept these payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due when you place your order. Failed payments may cancel your order.

3.3 Pricing & Currency

All prices are in GBP (£). While we check our maps twice, occasional pricing errors may occur. If found, we’ll contact you before processing.

4. Shipping Your Gear

4.1 Shipping Options

Choose your adventure pace:

• Standard Shipping (£12.95): Via DHL/FedEx, 10-15 business days after dispatch
• Free Shipping: Via EMS for orders over £50, 15-25 business days after dispatch

4.2 International Expeditions

We ship globally except to some remote areas and parts of Asia. International adventurers should note:

• Customs fees are your responsibility
• Delivery times may vary more than mountain weather
• Some products may have regional restrictions

4.3 Delivery Challenges

While we pack carefully, sometimes trails get rough:

• Inspect packages upon delivery
• Report damages within 48 hours
• Undeliverable packages may incur return fees

5. Returns & Refunds

5.1 Our Returns Promise

If gear doesn’t meet your needs, return it within 15 days of delivery:

• Items must be unused with tags attached
• Original packaging required (like you’d repack for camp)
• Proof of purchase must accompany returns

5.2 The Return Journey

1. Contact [email protected] within 15 days
2. We’ll provide return authorization and label (UK)
3. Pack securely with all original materials
4. Refund processed within 5 business days of receipt

5.3 Refund Details

• Original shipping costs aren’t refundable
• Refunds go to original payment method
• Bank processing times vary (3-10 business days typically)

6. Intellectual Property

6.1 Our Campfire Stories

All content on our site is our property or used with permission:

• Text, images, logos, and designs are protected
• You may view and print pages for personal use only
• Commercial use requires written permission

6.2 Product Knowledge Sharing

We welcome your reviews and photos, but by submitting them:

• You grant us rights to use them
• You confirm you have necessary rights
• We may edit or remove inappropriate content

7. Liability Limitations

7.1 Gear Performance

While we select quality products:

• We’re not liable for incidental damages
• Manufacturer warranties apply where available
• Proper use and maintenance are your responsibility

7.2 Website Reliability

We aim to keep our digital basecamp running smoothly, but:

• Temporary outages may occur
• We’re not liable for third-party service interruptions
• Virus protection is your responsibility

8. General Provisions

8.1 Changing Trails

We may update these terms occasionally. Continued use means you accept changes.

8.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

8.3 Contact Our Guides

Questions? Our Oxford team is ready to help:

• Email: [email protected]
• Phone: +44 (0)XXXX XXX XXX
• Address: 33 The Westgate, Queen St, Oxford, GB OX1F 7DD